Storm Damage & Hail Damage Roof Insurance Claim Process

Initial Contact and Policy Examination

The roof insurance claim procedure begins with a comprehensive examination of the insurance policy upon initial contact. This crucial step ensures a thorough understanding of the coverage, particularly for storm damage roof insurance claims and hail damage roof insurance claims, guiding the entire claim process.

Documents Signing and Project Initiation

Important documents require your signature. Upon signing the documents, your project will be officially initiated.

For more details, please contact your representative or our customer service team at (866) 992-2982

Filing the Claim

At this stage, we are formally filing the roof insurance claim with the insurance carrier. This process involves submitting all necessary documentation and information, ensuring a strong foundation for your storm damage roof insurance claim or hail damage roof insurance claim.

This stage of the process typically takes an average of 5 business days.

For more details, please contact our claim processing team at (866) 992-2982, ext. 2919.

Insurance Adjuster Assignment

At this stage in the roof insurance claim process, an insurance adjuster is assigned to your claim. In some cases, two different adjusters may be involved: a desk adjuster, who determines coverages for your storm damage roof insurance claim or hail damage roof insurance claim, and a field adjuster, responsible for conducting on-site inspections.

The estimated completion time is within 14 business days after the claim has been filed.

For more details, please contact our claim processing team at (866) 992-2982, ext. 2919.

Insurance Adjuster Inspection

A joint inspection is conducted with the insurance adjuster to document the extent of the damage. Our role is to make sure every aspect of the damage is carefully examined and correctly noted, ensuring a thorough and accurate evaluation.

The inspection is expected to be scheduled within 7 to 10 business days following the assignment of an adjuster. The date of the inspection may vary based on the adjuster's availability and weather conditions, typically occurring within 14 to 21 business days.

For more details, please contact our claim processing team at (866) 992-2982, ext. 2919.

Claim Evaluation and Decision

The insurance adjuster prepares an estimate of the repair or replacement costs and evaluates coverage based on policy terms. This assessment forms the basis for their decision to approve or deny the claim. If the claim is approved, the initial Actual Cash Value (ACV) Payment is then processed and issued.

This stage estimated completion time is within 21 to 35 business days following the completion of the inspection.

For more details, please contact our claim processing team at (866) 992-2982, ext. 2919.

Supplement and Revision

In instances where discrepancies are identified or damages are overlooked by the adjuster, at this stage we submit additional information and evidence to the insurance company. In certain cases, this may also necessitate a request for a reinspection.

The estimated completion time is within 14 to 25 business days after receiving the insurance documents. This timeframe may vary based on the insurance claim outcome and the insurance carrier.

For more details, please contact our claim supplement team at (866) 992-2982, ext. 5540.

Additional Review

The insurance adjuster will review our submitted documents and decide whether to approve them as is or conduct an additional inspection for a more detailed assessment.

The estimated completion time for this stage is within 21 to 35 days after submitting the additional information to the insurance adjuster.

For more details, please contact our claim supplement team at (866) 992-2982, ext. 5540.