Privacy policy
What we collect when you use this website or contact us, what we do with it, and how to ask us to change or delete it.
1. Who we are
This website, staterestoration.us, belongs to State Restoration Services, Inc., a licensed roofing and exterior contractor at 1 Overlook Point, Suite 143, Lincolnshire, IL 60069. In this policy "we" and "us" mean State Restoration Services. This policy covers the website, our web forms, and calls, emails and texts with our office about a request made here.
2. What we collect
Information you give us
| Where | What you enter |
|---|---|
| Contact and inspection forms | First and last name, phone number, email address, property address, and your message. |
| Financing application | Name, phone, email, property address, the project, an approximate amount, the type of plan you prefer, and any note you add. |
| Calls, emails and texts | What you tell us about your property, your roof and your schedule, and any photos or documents you choose to send. |
The online financing application does not ask for your Social Security number, income or bank details. If you continue with a financing plan, the information needed for it, and the consent for any credit check, is collected separately at that stage. Customers of our in-house payment plan also receive our financial privacy notice.
Information collected automatically
Like most websites, our server and our analytics tool record technical details of a visit: IP address, browser and device type, the pages you open, the page that sent you here, and the date and time. We use this to keep the site working and to see which pages help people. It is not used to identify you personally.
3. How we use it
- To answer your question, call you back, and schedule an inspection.
- To prepare an estimate and, if you hire us, to plan, carry out and document the work on your property.
- To review a financing request you send us.
- To send you appointment reminders and updates about your project.
- To keep records the law requires and to protect our customers and our business from fraud and spam.
- To understand how the site is used so we can improve it.
Requests from the site are stored in the customer management system our office uses to schedule and track projects.
5. Calls and texts
When you give us your phone number, we may call or text you about your request, your inspection, your estimate and your project. These are messages about your job, not advertising. Message frequency depends on your project. Message and data rates may apply.
To stop texts, reply STOP to any message from us. Reply HELP or call (866) 992-2982 for help. Mobile carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
7. How long we keep it
If you only asked a question and did not hire us, we keep your request for as long as it is useful for following up and then remove it when you ask us to. If we work on your property, we keep project records, photos and documents for as long as warranties, building code and tax rules require. Server and analytics logs are kept for a limited period and then deleted or anonymized.
8. Your choices and rights
You can ask us at any time to:
- tell you what personal information we hold about you;
- correct information that is wrong;
- delete your information, unless we need to keep it for a project, a warranty or a legal reason, in which case we will tell you which;
- stop calling or texting you.
We answer these requests for everyone, wherever you live. Residents of states with consumer privacy laws may have additional rights under those laws, and we will honor them. We will not treat you differently for making a request. To confirm a request is really from you, we may ask you to verify details we already have.
Illinois residents: we do not collect fingerprints, face scans or any other biometric identifiers. If a security breach ever exposed your personal information, we would notify you as the Illinois Personal Information Protection Act requires.
9. Google sign-in for our staff
Some members of our staff connect their Google Calendar to the scheduling system our office uses, so that inspections and appointments appear on their calendar. This uses Google sign-in and is available only to our staff, not to website visitors.
When a staff member connects, the system receives their name, email address and access to their calendar, and uses it only to show which account is connected and to create, update and remove the appointments they schedule. This Google data is not sold, not used for advertising and not shared with third parties. Access can be removed at any time from the security settings of the Google Account. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
10. Children, security and changes
This website is meant for adults and is not directed to children under 13. We do not knowingly collect information from children.
The site is served over an encrypted connection, and access to customer records is limited to staff who need them. No system is perfectly secure, so please do not send card numbers or Social Security numbers through our forms or by email.
We may update this policy when our services or the law change. The date at the bottom always shows the current version.
11. Contact us
Questions about this policy, or a request about your information: email office@staterestoration.us, call (866) 992-2982, or write to State Restoration Services, Inc., 1 Overlook Point, Suite 143, Lincolnshire, IL 60069. You can also read our terms of service and our accessibility statement.
Questions about your roof?
A free inspection, photos of what we find, and a written estimate you can keep.